This website, www.patriciajackets.com, is owned by Jose Luis Mesquida Garcia, with NIF number 41734539G and registered office at C/ Ruiz y Pablo, 1 - 07760 - Ciutadella - Illes Balears - Spain, commercially operating under the brand Patricia Jackets.
These General Terms and Conditions govern the distance selling relationship between Jose Luis Mesquida Garcia and the user or customer, in accordance with legal provisions, particularly Law 7/1998 of April 13 on General Contracting Conditions, Law 3/2014 of March 27 amending the revised text of the General Law for the Protection of Consumers and Users, Organic Law 3/2018 of December 5 on the Protection of Personal Data and guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996 of January 15 on the Regulation of Retail Trade, and Law 34/2002 of July 11 on Information Society Services and Electronic Commerce.
Jose Luis Mesquida Garcia reserves the right to make any changes deemed appropriate, without prior notice, to these General Conditions. These modifications may be made through the website by any means admissible by law and shall be binding while they are published on the website and until they are validly replaced by subsequent ones. Nevertheless, Jose Luis Mesquida Garcia reserves the right to apply Specific Contractual Conditions with preference to these General Conditions when deemed appropriate, announcing them in due time and form.
The purpose of this website is the sale of leather jackets.
The duration of the contract will be linked to the delivery of the product, without prejudice to the right of withdrawal.
As a user or customer, you expressly declare that you know, understand, and accept the conditions of use and these general contracting conditions. Likewise, you declare that you are of legal age and have the legal capacity to access the websites of Jose Luis Mesquida Garcia and to contract through them.
The European Commission provides an online dispute resolution platform, available at the following link: http://ec.europa.eu/consumers/odr/.
To purchase our products, you can access the corresponding section of our online store.
It is a prerequisite to register as a user on the website to make an online purchase. You can access the registration section directly on the website. In accordance with the applicable and current data protection regulations, Jose Luis Mesquida Garcia informs users that personal data collected during the registration and purchase process will be included in the processing system owned by Jose Luis Mesquida Garcia for the purpose of managing such actions and any subsequent actions derived from them.
Your data will be kept for the strictly necessary time to fulfill the aforementioned purposes, unless there is a legal obligation to retain it.
We inform you that the legal basis for the processing of your data is the proper execution of the contract between the parties and your consent.
According to the rights granted by current data protection regulations, you may exercise the rights of access, rectification, limitation of processing, deletion, portability, and opposition to the processing of your personal data as well as the consent given for the processing of your data, by sending your request to the above-mentioned address or by email. You may contact the competent supervisory authority to lodge any complaint you consider appropriate.
During the purchase process, you must identify yourself with your username and password. These details are confidential. You are responsible for treating your identity and password confidentially and responsibly and may not share them with others. You can modify the registered information at any time in your customer area. In this section, you will also have access to a history of your orders, which is for consultation only, but allows management, enabling the user to delete records they no longer wish to view.
Once the purchase process is completed, the customer will receive a confirmation via email .. It is essential that a valid email address is provided during the purchase process. If you do not receive the confirmation within 24 hours of placing your order, please contact Jose Luis Mesquida Garcia at the customer service phone number +34 659 432 819 or via email ..
All website content is available in Spanish and English.
Upon receiving the product at the provided delivery address, the customer will also receive an invoice or a copy of the order.
If a product is on sale, it will always be indicated alongside its essential features, the offer price, and the validity of the offer.
In compliance with current legislation, Jose Luis Mesquida Garcia provides information about all items for sale, including their characteristics and prices. However, Jose Luis Mesquida Garcia reserves the right to withdraw, replace, or change the products offered via the website, simply by changing the website’s content. The products offered at any given time on the website are governed by the applicable General Contracting Conditions. The company also reserves the right to discontinue access to the mentioned products without prior notice and at any time.
The products offered in our online store include a photograph and their essential features, based on the manufacturer’s information. The product color visible in the photo is not binding. The characteristics identify the product.
Jose Luis Mesquida Garcia is liable for non-conformities of all products offered on the website for two years from delivery. Jose Luis Mesquida Garcia offers after-sales service during the stated period. Customers may contact after-sales service via email . or through the provider’s designated locations. In case of doubt, please contact customer service at +34 659 432 819 or via email ..
All products are listed in Euros and include VAT (Value Added Tax).
If any other tax applies (e.g., IGIC or IPSI), it will be indicated accordingly.
Jose Luis Mesquida Garcia ships to mainland Spain, Portugal, and Andorra, with no shipping fees.
Customers may choose from the following payment methods during checkout:
All operations involving the transmission of personal or banking data are conducted in a secure environment using SSL (Secure Sockets Layer) technology. All data is encrypted across the network.
Credit card information is entered directly on the bank's page (Point of Sale Terminal) and is neither entered nor stored on any server belonging to Jose Luis Mesquida Garcia.
When paying with VISA or MASTERCARD, you will always be asked for the following details: card number, expiration date, and a Validation Code (three digits on the back of the card). This ensures greater transaction security.
This payment method is valid only on the website.
If a purchase is charged fraudulently or in error using a payment card number, the cardholder may demand immediate cancellation of the charge. In such cases, debit and refund entries on the respective accounts shall be processed as soon as possible.
However, if the purchase was in fact made by the cardholder and the refund request was not due to the right of withdrawal or termination, and was therefore unjustified, the customer shall be liable to Jose Luis Mesquida Garcia for damages resulting from such cancellation.
Products are made to order and take 7 business days to produce from the day after the order is placed.
Jose Luis Mesquida Garcia undertakes to deliver the order within 2 to 4 days following the manufacturing of the garment.
Product availability may vary depending on customer demand. Although inventory is updated periodically, the product ordered may be out of stock. If a product is unavailable, Jose Luis Mesquida Garcia will notify the customer by email as soon as the issue is identified, and no later than 30 days. The company may offer the customer a product of similar or superior quality at no additional cost, or refund the order amount within the same period.
Right of Withdrawal
The buyer has the right to withdraw within 14 calendar days from the date of product receipt, without any penalty or need to provide reasons.
The right of withdrawal must be communicated via phone at +34 659 432 819, via email ., or by writing to: C/ Ruiz y Pablo, 1 - 07760 - Ciutadella - Illes Balears - Spain.
According to Article 103 of Law 3/2014 of March 27, the right of withdrawal does not apply to customized or personalized goods or items that cannot be returned due to their nature or may deteriorate quickly.
Returns
Jose Luis Mesquida Garcia will handle the product pickup after receiving the return request by email.
The customer must return or deliver the product to: C/ Ruiz y Pablo, 1 - 07760 - Ciutadella - Illes Balears - Spain, without undue delay and no later than 14 calendar days from the date of withdrawal. The deadline is met if the product is returned before the 14-day period expires.
Refund
The refund will be made using the same payment method used by the customer unless otherwise agreed.
Jose Luis Mesquida Garcia may withhold the refund until the product is received or proof of return is provided—whichever comes first.
Return of Defective Products
If the product is defective or damaged due to causes not attributable to the customer, the customer has the right to return it at no cost, by notifying Jose Luis Mesquida Garcia. This return is not considered a withdrawal.
Jose Luis Mesquida Garcia will assume the cost of return and provide a replacement product under the original sale conditions.
If the customer wishes to file a complaint, they may do so at: C/ Ruiz y Pablo, 1 - 07760 - Ciutadella - Illes Balears - Spain or via email ..
Jose Luis Mesquida Garcia reserves the right to take legal action in the event of improper use of the website or breach of these conditions.
The relationship between the user and the provider is governed by current Spanish regulations. In case of disputes, the parties may submit their conflicts to arbitration or resort to ordinary jurisdiction, complying with the rules of jurisdiction and competence. Jose Luis Mesquida Garcia is based in Illes Balears, Spain.